Fractional operations · Project delivery · Process improvement
Turn operational complexity into clear, scalable execution.
I help growing service and digital companies improve workflows, implement KPI reporting, coordinate cross-functional projects, and build more predictable customer operations.
Practical operational support without the cost and commitment of hiring a full-time operations manager.
Based in SerbiaAvailable remotelyInternational B2B ready
OPERATING SYSTEM CONTROLLED
INPUTCustomer needSignal captured
OWNERSHIPCross-functional team
OPSClear execution
VISIBILITYKPI rhythm
OUTPUTPredictable deliveryOn track
Selected outcomes from operational and client projects.
Where clarity breaks down
Your company may not need more tools. It may need clearer operations.
As companies grow, daily execution becomes harder to control. Responsibilities overlap, reporting takes too much time, projects slow down, and managers become the connection point for every decision. I help identify the operational causes behind these problems and build practical systems your team can actually use.
Unclear ownership
Decisions stall because no one knows who owns the next step.
Operational bottlenecks
Recurring constraints quietly slow delivery and absorb management time.
Fragmented reporting
Important information lives across tools, files, and individual updates.
Missed deadlines
Dependencies and risks surface too late to protect delivery.
Inconsistent customer experience
Service quality changes depending on the person or team involved.
Founder dependency
Too many routine decisions still require founder involvement.
Services
Operational support built around your current stage
Focused engagements for diagnosis, implementation, or ongoing operational leadership.
01
Operational Audit Sprint
Map current workflows, identify bottlenecks, define relevant KPIs, and receive a prioritized 90-day improvement plan.
Deliverables
- Process map
- Bottleneck analysis
- KPI recommendations
- 90-day action plan
Starting from€450–700
02
KPI Dashboard & Reporting
Create a practical management dashboard and a reporting rhythm that gives decision-makers a clear view of performance.
Deliverables
- KPI structure
- Google Sheets or Looker Studio dashboard
- Reporting guidelines
- Weekly review process
Starting from€400–800
03
Process & Workflow Setup
Build repeatable workflows, SOPs, ownership rules, onboarding materials, and task-management practices.
Possible tools
- Jira, ClickUp or Notion
- Trello and Google Workspace
Starting from€700–1,400
04Most suitable for ongoing support
Fractional Operations Manager
Ongoing operational support for companies that need experienced coordination without hiring a full-time operations manager.
May include
- Weekly operational meetings
- Project, risk and deadline management
- KPI reporting and cross-functional alignment
- Follow-up on management decisions
Starting from€1,200–2,000 / month
05
Customer Operations Improvement
Analyze the customer journey, complaints, escalations, service standards, and internal handoffs that affect customer experience.
Focus areas
- Customer journey
- Escalation flow
- Service standards
- Internal handoffs
Starting from€600–1,200
06
B2B Sales Operations
Improve CRM structure, pipeline visibility, follow-up processes, reporting, and coordination between sales and delivery teams.
Focus areas
- CRM structure
- Pipeline visibility
- Follow-up process
- Sales-to-delivery handoff
Starting from€600–1,200
07
Product Operations Support
Support feedback collection, backlog organization, product metrics, roadmap coordination, and communication between business and product teams.
Focus areas
- Feedback collection
- Backlog organization
- Product metrics
- Roadmap coordination
Starting from€800–1,500
Final pricing depends on project scope, the number of teams involved, and the current state of your processes.
Engagement models
Choose the level of support you need
01
Audit Sprint
For companies that need an independent view of their current operations.
- Fixed scope
- Clear deliverables
- Prioritized recommendations
- Typical duration: 1–2 weeks
02
Implementation Project
For companies ready to introduce new processes, dashboards, SOPs, or management workflows.
- Defined project outcome
- Implementation and team coordination
- Documentation and handover
- Typical duration: 3–8 weeks
03
RecommendedMonthly Fractional Support
For growing companies that need ongoing operational leadership.
- Regular management rhythm
- Project and team coordination
- Reporting and risk control
- Flexible monthly scope
Selected outcomes
Experience translated into measurable outcomes
Verified results from operational, service, and commercial project work.
Operational Reporting
Built KPI dashboards and reporting frameworks using Google Sheets and Looker Studio, reducing manual reporting effort by 30% and improving management visibility.
−30%manual reporting
Cost and Workforce Optimization
Analyzed operational performance and redesigned workforce allocation, reducing operating costs by up to 20% and payroll expenses by 15%.
−20%operating costs
Customer Operations
Improved workflows, onboarding, task allocation, and cross-functional execution while maintaining customer satisfaction above 95%.
95%+satisfaction
High-Volume Service Operations
Coordinated workflows supporting more than 500 daily service outputs across service, culinary, logistics, and management teams.
500+daily outputs
Commercial Project Delivery
Supported revenue-generating initiatives involving brands such as Bosch, Makita, Henkel, and Hranipex, contributing to a 25% increase in campaign revenue.
+25%campaign revenue
Brand names refer to past project involvement only and do not imply current client or partner relationships.
How it works
A clear path from operational problem to working system
Intro Call
We discuss your current challenges, goals, team structure, and expected outcome.
Operational Review
I analyze workflows, responsibilities, reporting, tools, and recurring bottlenecks.
Implementation
We introduce practical improvements, dashboards, SOPs, and coordination routines.
Handover or Ongoing Support
Your team receives clear documentation, or I continue supporting execution on a monthly basis.
BUSINESS OPERATIONS
AE
Available for B2B projectsSerbia · International
About
Operations experience built in real service environments
I am a Business Operations and Project Manager with more than five years of experience in operational management, process improvement, customer operations, and cross-functional project delivery.
My background includes managing high-volume service operations, developing KPI dashboards, optimizing workforce planning, coordinating teams, resolving operational bottlenecks, and supporting commercial projects for international brands.
I combine hands-on operational experience with product management knowledge, including product discovery, user research, product metrics, backlog prioritization, and roadmap planning.
I am currently based in Serbia and work with local and international companies through B2B contracts.
5+ years in business and service operationsInternational experienceProduct Management educationEnglish, Russian and HebrewBased in Belgrade/PančevoRemote, hybrid and on-site projects
TOOLS
Google Sheets · Looker Studio · Jira · Notion · ClickUp · Trello · Bitrix CRM · Miro · Figma · Basic SQL
What types of companies do you work with?
I primarily support growing service, digital, hospitality, B2B, and technology companies that need clearer processes, reporting, or project coordination.
Do you work with international companies?
Yes. I am based in Serbia and available for remote international B2B contracts.
Can we start with a small project?
Yes. An operational audit or KPI dashboard project is often the best way to test collaboration before moving to ongoing support.
Do you replace a full-time operations manager?
I can temporarily cover part of this function or provide ongoing fractional support. The scope depends on your company’s stage and operational needs.
Can you work with our existing tools?
Yes. I can work within your current environment or recommend a simpler setup using tools such as Google Sheets, Jira, Notion, ClickUp, or Trello.
How is the final price determined?
Pricing depends on the project scope, number of teams and processes involved, required deliverables, and the level of implementation support.
Start a conversation
Let’s make your operations easier to manage
Tell me what is slowing your team down. During a free 20-minute introductory call, we will identify the most useful next step — an audit, a focused implementation project, or ongoing operational support.